To our valued customers, Suttons is open for business as we are considered an Essential Service.
Our number one priority is the safety and health of our community; our employees and guests. We are here now, we are open for business and happy to support you in any way we can. We are all in this together.
The NSW Government released on the evening of the 30th March 2020 an updated Public Health Order (PHO) being the Public Health Order 2020 (COVID-19 Restrictions on Gathering and Movement).
We have received the following information from the Motor Traders' Association of NSW, providing clarification that we may continue to provide sales and service support to our customers.
The essence of the new PHO was to state that people "must not, without reasonable excuse, leave a persons' place of residence". The PHO goes on to to set out a number of exceptions to this blanket rule.
Members across a range of businesses from Car Dealerships to Smash and Vehicle Repairs have enquired as to whether customers who will be attending their business will be infringing the new PHO.
Enquiries made today with the New South Wales Ministry of Health clarifies that customers who will be attending the business of our membership do not infringe the PHO and will fall within the exception of leaving your home as outlined in Schedule 1 which permits travelling for the purpose of: "obtaining food or other goods or services for the personal needs of the household or other household purposes (including for pets) and for vulnerable persons".
Obviously, all existing rules surrounding social distancing and health practices still apply and members should follow those rules closely, in looking after the health and safety of their staff and customers who attend their business.
Our dealerships all have large internal floor areas providing ample space to comply with the social distancing regulations. We are happy to welcome you to the dealership however we are also evolving the business to better support your needs from your home or office.
- Contactless transactions are available for both Service or Sales!
- Service drop off: call us and we can meet you outside & receive the vehicle without direct contact, or free pick up and drop off
- Looking to purchase: request a virtual appointment or detailed vehicle video
- Contactless at home or office vehicle inspections & test drives
- Access your trade-in valuation online
- Check your credit score or lodge a finance application online
- Welcoming offers and ready to negotiate online or over the phone
While we have always had strict hygiene procedures and cleaning standards at Suttons we have introduced a number of additional measures to reduce risk:
- Cleaners are here multiple times a day to sanitise heavy traffic areas
- Shuttle buses & loan cars are sanitised after each use
- Vehicles in for service are sanitised before return to customers
- Our teams have been re-trained on best hygiene & social distancing practices
- Contact conscious service driveway drop-off options now available
- All display vehicles are regularly sanitised
- Increased supply & access of hand sanitiser & disinfectant spray
- Implemented stringent staff wellness and isolation policy across the company
We are working together with you to keep everyone safe and comfortable whilst visiting our dealerships.
We will continue to follow the advice of Health Officials and implement alternate arrangements if and when necessary. If you have any questions and concerns please contact the Suttons Customer Care Team who can assist you further.
Our focus is the safety of all guests and staff while still meeting all your vehicle needs. The information surrounding the COVID-19 pandemic is changing rapidly and we are doing our best to remain as agile as we can to meet the requirements of all our guests. We are here for you when you are ready and thank you for supporting an Australian family-owned business.